FAQS
Frequently Ask Questions
Common Questions
Frequently Asked Car Shipping Questions
A car shipment price obtained online or from one of our auto transport shipping advisers is valid for seven calendar days. The rationale for this timeframe is that the automobile transportation sector is extremely dynamic. Every week, auto transport rates can change. However, we believe in fair pricing and want to provide you with the most accurate quote possible.
Prices for auto transport companies are determined by current market trends for nationwide auto shipping. The overall cost of auto shipping firms will vary depending on the sort of automobile you want to transfer, where it needs to go, its size, condition (or if it has any modifications), total transport distance, transport type (open or enclosed trailer shipment), and finally, the time of year you book.
We consider a few aspects while evaluating your car shipping cost to present you with an accurate price quote. The distance between the origin and destination is the most important factor in determining your total rate. Aside from the distance of your move, another consideration is the vehicle’s type and condition. The final consideration is the date your vehicle will be ready for shipment. Additional services, such as enclosed carrier and top-load service, can be added to your shipment at the time of booking to provide a greater level of service.
Door-to-door car transport is the full-service delivery of your vehicle from the pickup location’s door to the delivery location’s door. Our drivers do their best to get as close to the pickup and delivery locations as physically and legally possible. Still, there may be restrictions that prevent them from safely reaching your door in some cases. Our carriers require plenty of room to maneuver and load/unload your vehicle. If your street is too small, or there are hazards such as low-lying trees or electrical wires nearby, drivers may request that you meet them at a nearby site where they can securely load or unload your vehicles, such as a large parking lot or shopping center.
Drivers will usually load your vehicle wherever they feel it is safe. These experts have a lot of experience and deal with many variables when loading your vehicle. They must check that all vehicles are properly installed so that they do not surpass the truck’s allowable length, that all federal criteria are met, and that no axles are overweight.
Personal things weighing up to 100 pounds can be transported in a box or a single piece of luggage in the car’s trunk. Please remember that personal belongings are not insured if they are reported damaged or missing.
If your vehicle is damaged during auto transport, make a note of it on your bill of lading. Before completing any documentation, obtain the driver’s signature confirming the damage and call us immediately.
The bill of lading is an essential document used to document any pre-existing damage on the vehicle at the time of pickup. It also serves as a record of your contact information and the official transportation agreement. You will need the Bill of Lading if you want an insurance claim for your cargo.
If your vehicle is inoperable, NexGen Auto Transport can ship it for you for an additional fee. Nonetheless, the machine must have a working emergency brake, inflated tires, and an operable steering wheel.
Yes, we are fully licensed and bonded by the U.S. Department of Transportation and the Federal Motor Carrier & Safety Administration.
Before the day of pickup, you should:
- Remember to wash your car.
- You must reduce the amount of gas in the gas tank to 14 percent of its capacity.
- Bring both sets of keys, or have an extra set made if you only have one, before shipping your vehicle.
- Take photos of your vehicle, noting any existing dents and scratches, and include these with the vehicle record and on the Bill of Lading.
- Remove any personal items, flammable items, or customized
- Confirm delivery-day contact information
- What should I do with my E-Z Pass or automatic collection pass?
- Please remove your E-ZPass or other electronic toll collection mechanism from your car and mail it or bring it to your destination.
Once you’ve received a quote, you can make an order on our quote results page or by clicking the put order link in the quote email.
Yes, sadly, gas prices have an impact on car shipping costs. Our carriers must account for various factors, including fuel charges, when offering car transport services. When fuel prices rise, so do shipping rates, and so will your accurate vehicle shipping quotations from the website’s auto-shipping cost calculator. However, unless fuel costs unexpectedly rise, these price differences are usually minor, so we recommend getting multiple quotations from different firms.
People usually reserve their car shipment delivery service 1 to 2 weeks in advance. This allows us to locate and acquire your auto transport service quickly. We can, however, provide a guaranteed pick-up service if you are in a hurry and just have a day or two before your desired pick-up date. We propose you chat with one of our knowledgeable auto transport advisers to discuss the price and timeline. We will call you once the car shipping booking is finalized to complete the details of the arrangement.
After you submit your order, we will search our car carrier network for a trucker to carry your vehicle. We will assign the best available one and provide you with an estimated pickup time. The trucker will phone you ahead of time to confirm the specifics.
NexGen Auto Transport ships sedans, SUVs, minivans, big vehicles, antiques, classic automobiles, motorbikes , and inoperable cars. If you are unsure whether we can export your vehicle, please contact us to find out what we can do for you.
No. NexGen Auto Transport guarantees that your vehicle will arrive on the loaded truck. Only when the truck that picked up your vehicle breaks down on its way will it be transported by another truck, and we’ll find a substitute to complete your service on time and schedule.
Your automobile is shipped on an open trailer with open transport. The car is completely exposed to the elements. These are the most frequent types of trailers that you may see on the road. Your vehicle is transported in an enclosed trailer with secure, weatherproof walls. The vehicle is shielded from the outside elements. Only a small percentage of enclosed carriers exist. As a result, enclosed transportation is highly expensive, and it may take a little longer to transport your vehicle.
Yes, vehicles are insured up to $100,000 for open carriers and $250,000 for enclosed carriers. Your vehicle is fully insured during transit against negligent damage caused by the carrier or carrier equipment failure.
You are not required to be there; however, we strongly advise that someone of your choosing be present to give over the keys and sign the Bill of Lading (inspection report) with the driver upon pickup and delivery.
We’ll need details like the company name and address, VIN, Lot, and Buyer’s number before the pickup date if you want the driver to pick up your vehicle at the auction.
Your shipment can be tracked quickly after loading it onto the carrier’s truck. All of our partner carriers use real-time GPS monitoring technology to provide precise updates on your vehicle’s location. Your package can be tracked using a smartphone, tablet, computer, or internet-connected device.
NexGen Auto Transport attempts to accommodate our client’s shipment dates and times. This, however, is not always achievable. Availability is determined by several factors, including how fast you book and the current demand for auto shipping services. Even if we cannot organize pick-up on the day you choose, we can nearly always accommodate shipping within a few days in the most cost-effective manner – two to three days before your selected date.
Open transport is the least expensive method of shipping a car, which is around 40% less expensive than enclosed transport. Almost 97% of all automobiles are transported by open transport, which is quite safe.
Yes, you can plan services with NexGen Auto Transport without specifying the exact pick-up and delivery locations. To book your delivery, you only need to provide the city, state, or zip code. If you have chosen door-to-door delivery, we will require the correct addresses before finalizing your services.
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