Cancellation & Refund Policy

Last updated: October 7, 2026

At NexGen Auto Transport, we believe in clear, honest pricing. This page explains our cancellation, rescheduling, and refund policy for vehicle shipments, including when fees apply and when you are entitled to a full refund. Fees are based strictly on the status of your dispatch and carrier arrival, so you always know where you stand.

Quick Navigation

• No Upfront Deposit
• Upfront Payments and Refunds
• When You Get a Full Refund
• Rescheduling, Dry Run, and Cancellation Fees
• Fee Summary
• Frequently Asked Questions
• Contact Us

1. No Upfront Deposit (Card on File)

We do not charge any upfront deposit when you book. We simply keep a valid credit card on file to secure your reservation. Your remaining balance is paid to the driver at delivery, as stated in your order confirmation.

2. Upfront Payments and Refunds

A deposit or full payment is processed in advance only if you explicitly ask to pay upfront when you book. Upfront payment options include credit card, Zelle, PayPal, and Venmo.

3. When You Get a Full Refund

You will receive a 100% refund of any amount you paid in advance in these situations:

• You cancel before a carrier is assigned or dispatched. If you paid upfront and cancel your order before a carrier has been assigned or dispatched, you get a full refund.
• We cannot find a carrier for your route. If NexGen Auto Transport is unable to secure a carrier for your requested route, any payment collected in advance is refunded in full.

Refunds are returned to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.

4. Rescheduling, Dry Run, and Cancellation Fees

Once a carrier has been assigned to your shipment, a driver’s time and schedule are committed. To keep things fair and avoid confusion, the following fees apply only in these specific situations.

Rescheduling Fee: $75

• When it applies: A carrier has been assigned, but your vehicle is not available on the scheduled date, and you want to move the shipment to a later date instead of canceling.
• What it covers: Re-assigning a new carrier for your new dates.
• Important: As long as the driver has not yet left for the pickup location, no dry run fee or cancellation fee is charged. Only the $75 rescheduling fee applies.

Dry Run Fee: $200

• When it applies: Only when the assigned driver has physically left and is en route to the pickup location, but the vehicle cannot be loaded.
• Examples include:
  • The vehicle is missing or unavailable when the driver arrives.
  • You or your contact person cannot be reached, or no one shows up.
  • The shipment details or vehicle type were significantly misrepresented without prior notice.

Cancellation Fee: $200

• When it applies: You cancel the shipment entirely after a carrier has already been assigned or dispatched, or you cancel within 7 days of your requested available pickup date.

5. Fee Summary

6. Frequently Asked Questions

Do I have to pay a deposit to book?

No. We do not charge an upfront deposit. We keep a valid credit card on file to secure your reservation. You only pay in advance if you choose to.

Can I get a refund if I cancel my car shipping order?

Yes. If you paid upfront and cancel before a carrier is assigned or dispatched, you receive a 100% refund. After dispatch, a $200 cancellation fee applies.

What is the difference between a rescheduling fee and a cancellation fee?

A $75 rescheduling fee applies when you keep your order but move it to a later date. A $200 cancellation fee applies when you cancel the shipment entirely after a carrier has been assigned or dispatched, or within 7 days of your requested pickup date.

What is a dry run fee?

A dry run fee of $200 applies when the driver has already left for your pickup location but the vehicle cannot be loaded, for example because it is not available or no one can be reached.

How can I avoid extra fees?

Tell us as early as possible if your plans change, make sure your vehicle is ready on the pickup date, keep your phone available, and give accurate vehicle and pickup details when you book.

7. Contact Us

Need to cancel or reschedule? Contact us as early as possible so we can help:

NexGen Auto Transport LLC
Email: contact@nexgenautotransport.com
Phone: +1 (832) 886-1321
Address: 3945 Greenbriar Dr Ste B 1, Stafford, TX 77477, United States
Website: https://nexgenautotransport.com/

See also our Claims & Damage Process, Terms & Conditions, and Privacy Policy.