Privacy Policy

Last updated: October 6, 2026

NexGen Auto Transport (“NexGen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit nexgenautotransport.com or use our car shipping and vehicle transport services, how we use it, and the choices you have.

By using our website or requesting a quote or service, you agree to the practices described in this policy.

Quick Navigation

• Information We Collect
• How We Use Your Information
• How We Share Your Information
• Cookies and Tracking Technologies
• Data Retention
• Data Security
• Your Privacy Rights
• Children’s Privacy
• Third-Party Links
• Changes to This Policy
• Contact Us

1. Information We Collect

Information you give us

When you request a quote, book a shipment, call us, or contact us through our website, we may collect:

• Contact details: your name, email address, and phone number.
• Shipment details: pickup and delivery addresses, preferred shipping dates, and the contact details of the person who will hand over or receive the vehicle.
• Vehicle details: make, model, year, condition, whether it is running, and, where needed, the VIN.
• Payment details: billing information needed to process your payment. Card payments are handled by third-party payment processors, and we do not store full card numbers on our website.
• Communications: messages, emails, call notes, and feedback you send us.

Information collected automatically

When you browse our website, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system.
• Pages viewed, time spent, links clicked, and the website that referred you.
• Approximate location based on your IP address.

2. How We Use Your Information

We use your information to:

• Prepare quotes and arrange vehicle pickup, transport, and delivery.
• Communicate with you about your shipment, including status updates, scheduling, and customer support.
• Process payments and prevent fraud.
• Improve our website, services, and customer experience.
• Send service-related messages and, where allowed, marketing messages you can opt out of at any time.
• Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services and run our business:

• Carriers and transport partners: licensed carriers and drivers who need your shipment, vehicle, and contact details to complete pickup and delivery.
• Service providers: payment processors, website hosting, email and messaging tools, CRM systems, and analytics providers who work on our behalf.
• Legal and safety reasons: when required by law, court order, or government request, or to protect our rights, customers, or others.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website working, understand how visitors use it, and improve performance. You can control cookies through your browser settings. For details, please read our Cookie Policy.

5. Data Retention

We keep personal information only as long as needed to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No website or method of electronic transmission is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing emails or texts at any time by using the unsubscribe link or replying STOP.
• Not be treated unfairly for exercising your privacy rights.

To make a request, contact us using the details below. We may need to verify your identity before responding.

8. Children’s Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, please contact us and we will delete it.

9. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please review this page periodically.